What our customers say about our service.

Tony from Ignite was here (quite excellent again -they are brilliant, really) -he has sorted things out and will put it in his report to you.

Warren, January 2018

I want to thoroughly recommend Tony and Ignite. The company rang me immediately that morning and offered me a choice of times that day to help fit in with me. They were so helpful and friendly. The engineer,Tony,rang me before he arrived so I could get to the flat(the tenant was at work and happy for us to go in). He was friendly,helpful,checked the system,found no fault and knew what the problem was. He explained it clearly and even demonstrated why turning the bath tap on full flow will not heat the water sufficiently. He told us how to use the taps to best efficiency. Then he checked the thermostat and it is OK so he moved it into the living room and it works fine now. He explained and demonstrated that too. All in a clear, helpful manner. I would certainly hope to use him again if needed.He knew and understood his work. (I hope you can let the company know about the recommendation,if possible. I only know them as Ignite which was on his van). Thank you too for your help last Friday.

Glenys Riddell, January 2018

Thank you for this. I want to write and express my great thanks to Tony Valentine for attending to the job at such short notice today. He was prompt, friendly and approachable and explained the problem to me fully and the solution ahead. He was excellent. From beginning to end, you have been all excellent and I want to thank you for your assistance in getting this problem sorted out quickly and effectively. Thank you so very much!

Sun Park, April 2017

I would just like to take this opportunity to say how great this experience has been considering we were without heating or hot water. Nick and the other gentleman were really polite and provided excellent customer service. As did Will when he attended after the install. I would definitely recommend you to others

Mary Baulk (Wetherby) April 2017

Many thanks for efficiently arranging this. Our boiler works perfectly now. Your guy was very prompt, courteous, effective and cleared up after himself very nicely.

B Posmyk, March 2017

The tenants did note that your representative was really great, turned up on time, was really professional and even cleaned up everything afterwards - they were really impressed, so thank you. Please pass my thanks on to them too.

Tracey, March 2017

Hi Jon, I just wanted to let you know how pleased Ross & I are with the service we receive from Ignite. We are using the portal whenever possible which is great. I know we are not a really big customer of yours but we do try and use you whenever possible, and obviously hope to get bigger!

Christine, February 2017

Thank you very much. I have to say after trying three other companies, Ignite have provided an excellent service. You have kept me informed at each step, taken the tenants request into account and provided a good choice of fires to select. The finished product looks very nice too.

Rob, January 2017

Thank you very much for your prompt and helpful attention. You always respond so quickly and all your engineers are kind and considerate. Thank you especially to Tony, Howard and David.

Lisa Large, November 2016

Just thought I would drop you an message to thank you for the installation of my new boiler. We are really pleased with work that has been carried out by Will. He was very thorough and professional. I would not hesitate to you use your services again or recommend to my customers.

Andrew Green, October 2016

Just had my boiler serviced by Ignite gas care. It was the most thorough check ever. I will now have them in future and can recommend them highly. Thanks to Tony their engineer for his kindness, helpfulness and care. Many Thanks.

Anne Barrett, October 2016

I wanted to say “thank you” to the engineer who recently serviced the central heating boiler. He was really kind (doing an elected repair as a favour & refusing to take payment). Patient & he took time to explain how everything worked, and of course polite – an exceptional young man!! If he is an example of the staff you employ in your recruitment & training & retention does you proud!

Ann Lightman, July 2016

Just to let you know that the new boiler was fitted today and is working great when I got home from work. Ignite is a very good company; really tidy workmanship and super efficient. Thanks again.

Danielle, June 2016

Just to let you know that Sharon and I are very impressed with the service and attention to detail of the Gas/Heating people who have been here to sort out the heating. Please pass this on to them - they are all fantastic!

Warren & Sharon, 5th May 2016

The engineer did a first class job again and the lounge fire is now working much better. Please retain details of the Gas Insert Taper Tray, as noted by the engineer in case I have further problems with the gas jets on one side.

Many thanks and please use me to give any recommendations for your work.

Nigel R Smith, 20th April 2016

We have a 7000 strong portfolio covering most of Yorkshire. We have used Ignite for the past 5 years sending them over 20000 job sheets Covering all of our branches for Gas certificates, servicing, PAT testing, Emergency call outs, remedial and reactive repairs, boiler installs and more recently Legionella risk assessments. They were the only company that gave us confidence in their ability, service and would be able to deal with the vast area we cover and volumes of work that we can get through. We require quick responses and fair pricing both of which have been achieved. We have grown as a company and Ignite have grown with us. They have overcome all obstacles thrown their way. We are more than happy with the service we receive, long may it continue

Luke Gibson
Head of Maintenance, Linley & Simpson

We have been working with Ignite now for nearly 3 years and we find them to be professional, efficient, reliable , friendly and informative. We have a good working relationship with them from the girls who work in their office to the engineers who come to our office and we hope to continue this for a long time to come.

Andrea Massey
Property coordinator, City Lets York

Hi Jon, we would like to thank you and your team for the reliable, prompt and personable service you consistently provide us, for our ever growing lettings portfolio. We know that our tenants and landlords appreciate the service you provide.

James Nightingale
Letting/Sales Negotiator, Acorn Estates, Leeds

Superb Service, perfectly priced, quick at getting out to jobs! Superb customer service, great communication - (explaining jobs) and great Yorkshire coverage

Rowan Moore
Property Co-ordinator, Sequence (UK) Ltd

I recently received a great service from Ignite over the bank holiday weekend. Great company.

J McCreedy
March 2016

As always, a prompt, reliable professional service, wouldn't hesitate to recommend

D Senior

Your engineer Tony came to look at my gas boiler today and I was impressed from start to finish. He's a credit to your company. Excellent customer-facing skills, a great attitude, methodical and knowledgeable without any bull.

Not only did he know what he was doing in diagnosing and fixing the immediate problem, he's the third heating engineer I've had looking at another long-term problem with my heating, and he sussed it out in 15 minutes - very methodical.

I'll be passing on your company name to anyone who will listen. If you want a quote for your website, see above!

Neil Warnock
Bluesmith Information Systems

Hi Jon, Just wanted to say a big thank you to you and your guys for sorting the leak out for me at 17 Windmill Rise. Your man made a brilliand job sorting the leak following a difficult time gaining access to the pipework. Job well done. May need you again as when he was leaving I identified another water leak under the kitchen sink after turniong on the water. I'll give you a call once I've had chance to take a look and identify the source and send a pic. Thanks again in the meantime.


I would just like to say thank you. Your service from the original phone call to the engineer fixing the problem was very professional and helpful. We have rented the house for 5 years and no one to date has understood the system and fixed the problem so effectively. My heating now works correctly upstairs and down and we are very pleased. The engineer also explained the system in easy to understand language and checked all radiators were working before leaving.

Nicola Coelho

Dear sir, I had a boiler fitted by your company last week and i would like to say how impressed i was with your engineers, they were hardworking, efficient, polite and helpful, and i will highly recommend your company to family, friends and aquaintences. Yours Faithfully

Ruth Rodford

Hi Ashley, Thank you ever so much for this. I have to say you have provided a fantastic service and be rest assured I will recommend you to others.

Ian Dunham

Hi Jon, I hope you are well. My other half just let me know that all went brilliant fixing our shower and that he is very impressed with your company services. He would like to know if you use a review website as he wants to make a very positive review about the service. Again thank you ever so much.

Lorena Ortega

Just moved into our new home and found out we had a leak under the shower where the pipes connect to the trap. Initially we thought that we might be able to fix the problem ourselves, however the trap was in a very awkward and tight space so we decided to contact the guys at Ignite. Despite the awkward space under the shower, the plumber did an excellent job removing the old trap/pipes and installing new ones. We will definitely be using Ignite again in the future (hopefully we won't need to though) and would highly recommend the service to others.


Good Evening Jon, Just going through my emails which as usual I am slow in doing. The job is now finished, your colleagues were pleasant and efficient, obviously knew what they were doing. It is a job we have wanted doing for years just never got round to it when we both worked. The final invoice has arrived and I will post the cheque tomorrow. Thank you for the excellent service provided.


Hello, I had a gas escape under the floor of the above property which was diagnosed by you on Tuesday by Howard. Howard was very helpful and thorough in explaining the problem and what my options were for solving it. Tony came out to fix the escape yesterday. We were extremely impressed by his attitude. He crawled about under the floor on a hot day to find a way of fixing the escape in the quickest way, with least disruption to us. Outstanding service, many thanks.

David Jones

We were impressed by the high standard of workmanship throughout the installation of our new Valiant central heating boiler. The work entailed Steve, the installer, fitting our new boiler, adding neat new pipework, thermostat etc all of which was carried out to a high standard. He also removed a large old water cylinder, all the redundant piping and thoroughly cleaned all the areas he worked in. He even returned a few days later to sort out problem with the remote room stat which was down to operator error. Once again, thank you and please use our testimonial as a recommendation for you high company standards.

Mr D King, Horsforth

Yesterday one of your engineers ( Tony ) called out to repair a fault on my boiler. I would like you to know he is a credit to your company. He was courteous, polite, well spoken and confident in his work. Thanks to him we had hot water again and he left me with information about the system that I wasn't aware of prior. I wish my employees were of the same quality as him. I would be grateful if you would advise him of my email to you.

Mr Collison, North Yorkshire

Ignite customer, Dr. Pandit who recently experienced a boiler breakdown out of office hours, which rendered him and his family without heating, has sent a letter stating how impressed he was with Ignite's service. He was particularly impressed and wanted to acknowledge Ignite's engineer, Tony Valentine whom Dr Pandit felt went that extra mile to call out to his property on a Sunday evening, rectify a gas fire fault so that Dr. Pandit and his family had some form of heating and also left a temporary electric heater for additional comfort. Tony then fed back the issues with the boiler to Ignite's office team who swiftly dealt with the feedback and arranged for the collection and fitting of the required part, the very next day. After completing several jobs for me, i'd like to say that i'm delighted with Ignite and we think your service is ace,

Mr Hugh Foster

I needed a Gas Safety Certificate urgently as my tenant wanted to move in as soon as possible Ignite Gas called me back immediately and the work was done the next day which took all the stress out of the situation. The office staff and engineer couldn't have been more helpful. I've already recommended the service to three friends.

Mrs G Wilkin, Headingley, Leeds

We were expecting to be without central heating for a whole weekend as we didn't want to pay huge out of hours call-out charges but Ignite got to us at 5pm on the Friday afternoon. Twenty minutes later the boiler was up and running and we were more than happy.

D Barnett and S Rhodes, Wakefield

A new central heating boiler fitted without any fuss and for half the cost of some of the other quotes I had. And tradesmen that vacuum up and wear over-shoes unheard of! Thanks again.

Mr C Lester, York

Tony did a wonderful job for us and is an excellent employee. He is kind, considerate and patient and ensured that we are warm and comfortable. I can't thank him enough.

Lisa Large - a very satisfied customer.

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