Selecting a plumber who is a Which? Trusted trader means you avoid the risk of hiring a ‘cowboy’. In the unlikely event that you don’t feel the work is up to standard, we will bring this to the attention of the trader. All Trusted traders, under the terms of their contract with us, are obliged to try to rectify any works that are not up to scratch. This is a hugely beneficial asset for consumers – meaning that plumbers can be hired with the utmost confidence.
Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet our high standards are credited with Which? Trusted trader status.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org